We are looking for a motivated and customer-oriented individuals to join our team as a Support Representatives. This role involves assisting clients with technical issues, providing training, and ensuring a smooth user experience with the Veda App. If you have strong communication skills, a proactive approach, and a desire to make a positive impact, we encourage you to apply.

Responsibilities:

• Understanding, diagnosing and solving client queries and issues
• Collecting timely and accurate customer feedback
• Providing training to clients
• Following up with clients to ensure the problem is resolved
• Supporting the roll-out of new features
• Providing support in the form of procedural documentation
• Documenting and reporting cases to senior-level if required
• Visiting clients and troubleshooting issues

 

Customer Support: 

• Respond to customer queries via various channels viz: email, chat, phone and provide solutions to technical issues related to Veda App.
• Guide clients through a step by step solutions and troubleshoot software issues, and coordinate with Development team 
• Document records of customer interactions , issues, and resolutions in the ticketing system
• Assist in onboarding new clients for seamless execution of Veda App

 

Product Knowledge:

• Stay up to date with product knowledge, new features, system update and assist clients accordingly. 

 

Collaboration:

• Collaborate with different departments and team members to improve clients experience and improve Veda App’s functionality 

 

Requirements:

• Proficiency in using MS Word, Ms. PowerPoint, and MS Excel
• Good interpersonal, presentation and communication skills
• Enrolled in Bachelor’s or completed.
• Must possess driving license and a two-wheeler vehicle

 

Benefits:

• Competitive Salary
• Inhouse Lunch and Snacks
• Communication Allowances
• Paid leave facilities
• Learning opportunities