We are looking for a motivated and customer-oriented individuals to join our team as a Support Representatives. This role involves assisting clients with technical issues, providing training, and ensuring a smooth user experience with the Veda App. If you have strong communication skills, a proactive approach, and a desire to make a positive impact, we encourage you to apply.

Responsibilities:

Understanding, diagnosing and solving client queries and issues
Collecting timely and accurate customer feedback
Providing training to clients
Following up with clients to ensure the problem is resolved
Supporting the roll-out of new features
Providing support in the form of procedural documentation
Documenting and reporting cases to senior-level if required
Visiting clients and troubleshooting issues

Customer Support:

Respond to customer queries via various channels viz: email, chat, phone and provide solutions to technical issues related to Veda App.
Guide clients through a step by step solutions and troubleshoot software issues, and coordinate with Development team
Document records of customer interactions , issues, and resolutions in the ticketing system
Assist in onboarding new clients for seamless execution of Veda App

Product Knowledge:

Stay up to date with product knowledge, new features, system update and assist clients accordingly.

Collaboration:

Collaborate with different departments and team members to improve clients experience and improve Veda App’s functionality

Requirements:

Proficiency in using MS Word, Ms. PowerPoint, and MS Excel
Good interpersonal, presentation and communication skills
Enrolled in Bachelor’s or completed.
Must possess driving license and a two-wheeler vehicle

Benefits:

Competitive Salary
Inhouse Lunch and Snacks
Communication Allowances
Paid leave facilities
Learning opportunities

Support Representative

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