Tech Support - Career In Veda
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We are looking for enthusiastic Tech Support Personnel responsible for solving customers issues and giving accurate feedback.

Job Description

  • Troubleshooting technical issues.
  • Speaking to customers to quickly get to the root of their problem.
  • Diagnosing issues and solving them.
  • Setting up and configuring software.
  • Providing timely and accurate customer feedback.
  • Providing training to clients.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with clients to ensure the problem is resolved.
  • Supporting the roll-out of new features.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies and features.
  • Documenting and reporting cases to senior-level if required.
  • Visiting clients (schools) if required.

Requirements:

  • Proficiency in using MS Word, Ms Powerpoint and MS Excel.
  • Must possess a driving license and vehicle.
  • Prior experience in tech support, desktop support, or a similar role.
  • Experience with remote desktop applications and help desk software.
  • Good interpersonal and communication skills.
  • Excellent interpersonal skills.
Skills
  • Communication
  • Time Management
Others Information
  • No. of Vacancy/s: [ 3 ]
  • Employment Type: Full Time
  • Offered Salary: Negotiable

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