We are looking for enthusiastic Tech Support Personnel responsible for solving customers issues and giving accurate feedback.

Job Description

• Troubleshooting technical issues.
• Speaking to customers to quickly get to the root of their problem.
• Diagnosing issues and solving them.
• Setting up and configuring software.
• Providing timely and accurate customer feedback.
• Providing training to clients.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Supporting the roll-out of new features.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies and features.
• Documenting and reporting cases to senior-level if required.
• Visiting clients (schools) if required.

Requirements:

• Proficiency in using MS Word, Ms Powerpoint and MS Excel.
• Must possess a driving license and vehicle.
• Prior experience in tech support, desktop support, or a similar role.
• Experience with remote desktop applications and help desk software.
• Good interpersonal and communication skills.
• Excellent interpersonal skills.