Role Summary:

Are you someone who enjoys solving problems, learning how systems work, and helping teams stay connected? As a Technical Support Analyst Intern, you’ll be the link between our support team, developers, and clients. You’ll help clarify technical issues, improve communication between teams, and ensure clients’ needs are well understood and documented.

Bring your enthusiasm, curiosity, and willingness to learn—this is a great opportunity to grow your technical and communication skills in a collaborative environment.

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Key Responsibilities:

• Supporting the Support Team:
  • Help the support team understand system behavior and resolve technical issues.
  • Offer suggestions or solutions based on your knowledge of the platform.
• Working with Developers:
  • Review support tickets and rewrite them in clear, developer-friendly language on JIRA.
  • Ensure technical tasks are well explained and easy to act on.
  • Keep track of ticket progress and update the support team accordingly.
• Client Communication:
  • Talk to clients to understand their issues or requests.
  • Document their needs clearly and share them with the right teams.
  • Be professional and friendly while handling client communications.
• Website Requirement Gathering:
  • Collect website content and feature requests from clients.
  • Coordinate with the design and development teams to make sure everything is implemented as expected.

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What You’ll Need:

• Pursuing or recently completed a degree in Computer Science, IT, or a related field.
• Basic understanding of web-based systems and how software is built.
• Good communication skills in both English and Nepali.
• Ability to explain technical things in a simple way-and vice versa.

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Nice to Have (Bonus Skills):

• Basic knowledge of HTML, CSS, or other web tools.
• Interest or experience in how development teams work.
• Familiarity with tools like JIRA is a plus-but not required.