Job Summary

At Veda, we believe that customer success is not just a function it's a mindset and one of our core values. As a Reseller Coordinator at Veda, you will be responsible for building and maintaining strong relationships with our growing network of reseller partners. This role involves providing training, support, and coordination to ensure our partners have the tools and knowledge to succeed. You’ll act as the bridge between Veda and our reseller community, working closely with internal teams and partners to ensure smooth operations, consistent communication, and high-impact collaboration.

Key Responsibilities

1. Reseller Partner Management

• Support the identification, onboarding, contracting, and ongoing management of reseller partners.
• Act as the primary point of contact for reseller communication and coordination.
• Maintain regular check-ins and build strong, long-term partner relationships.
• Monitor reseller performance and support partners in improving their sales effectiveness.

2. Partner Training & Support

• Conduct onboarding, orientation, and regular training on Veda’s products, modules, and updates.
• Coordinate with the Support and Product teams to ensure timely resolution of partner and client issues.
• Gather reseller feedback, user requirements, and market insights and share them with relevant internal teams.
• Travel to reseller locations at least twice a year to strengthen partner engagement and enablement.

3. Sales & Business Development Support

• Support product demonstrations, presentations, and value-driven sales pitches.
• Promote Veda’s additional products and features and identify upselling opportunities.
• Provide resellers with updated product information, pricing, promotional materials, and sales resources.
• Collaborate with Sales and Marketing teams to support partner-led growth and market strategies.

4. Documentation & Financial Coordination

• Maintain accurate reseller records, profiles, payments, invoices, and related documentation.
• Coordinate with the Finance team to reconcile payments and resolve billing or transaction discrepancies.
• Support the Sales Lead with reseller reporting, performance tracking, and market analysis.

5. Coordination & Other Responsibilities

• Coordinate with internal teams to ensure smooth communication and operations across the reseller network.
• Support the development and implementation of the Partner Program, including training and certification activities.
• Take ownership of assigned projects and other responsibilities related to the reseller function

Qualifications

• Bachelor’s degree in Business, Sales, Management, or a related field.
• 2–3 years of experience in sales, partner management, business development, or a related role.
• Familiarity with CRM tools and basic financial documentation.
• Strong communication, coordination, presentation, and relationship-building skills.
• Willingness to travel to reseller locations as required.