Customer Support Representative - Chitwan Branch - Career In Veda
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Veda is seeking candidates for Customer Support Representatives 

Location: Chitwan

Responsibilities

  • Troubleshooting technical issues
  • Speaking to customers to quickly get to the root of their problem
  • Diagnosing issues and solving them
  • Setting up and configuring software
  • Providing timely and accurate customer feedback
  • Providing training to clients
  • Talking to customers through a series of actions to resolve a problem
  • Following up with clients to ensure the problem is resolved
  • Supporting the roll-out of new features
  • Providing support in the form of procedural documentation
  • Managing multiple cases at one time
  • Testing and evaluating new technologies and features
  • Documenting and reporting cases to senior-level if required
  • Visiting clients (schools) if required.

 

Requirements

  • Proficiency in using MS Word, MS PowerPoint, and MS Excel
  • Must possess a driving license and a two-wheeler
  • Excellent interpersonal and communication skills
  • Enrolled in Bachelor’s final year or completed


 

Skills
  • Communication
  • Relationship Management
  • Project Management
Other Information
  • No. of Vacancy/s: [ 5 ]
  • Employment Type: Full Time
  • Offered Salary: Negotiable

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