Veda is seeking candidates for Customer Support Representatives 

Location: Chitwan

Responsibilities

• Troubleshooting technical issues
• Speaking to customers to quickly get to the root of their problem
• Diagnosing issues and solving them
• Setting up and configuring software
• Providing timely and accurate customer feedback
• Providing training to clients
• Talking to customers through a series of actions to resolve a problem
• Following up with clients to ensure the problem is resolved
• Supporting the roll-out of new features
• Providing support in the form of procedural documentation
• Managing multiple cases at one time
• Testing and evaluating new technologies and features
• Documenting and reporting cases to senior-level if required
• Visiting clients (schools) if required.

 

Requirements

• Proficiency in using MS Word, MS PowerPoint, and MS Excel
• Must possess a driving license and a two-wheeler
• Excellent interpersonal and communication skills
• Enrolled in Bachelor’s final year or completed