Veda is seeking candidates for Customer Support Representatives

• Troubleshooting technical issues
• Speaking to customers to quickly get to the root of their problem
• Diagnosing issues and solving them
• Setting up and configuring software
• Providing timely and accurate customer feedback
• Providing training to clients
• Talking customers through a series of actions to resolve a problem
• Following up with clients to ensure the problem is resolved
• Supporting the roll-out of new features
• Providing support in the form of procedural documentation
• Managing multiple cases at one time
• Testing and evaluating new technologies and features
• Documenting and reporting cases to senior-level if required
• Visiting clients (schools) if required.

Requirements:

• Proficiency in using MS Word, Ms. PowerPoint, and MS Excel
• Must possess driving license and a two-wheeler vehicle
• Good interpersonal and communication skills
• Excellent interpersonal skills
• Enrolled in Bachelor’s final year or completed.