Veda is seeking candidates for Customer Support Representatives
☑ Troubleshooting technical issues.
☑ Speaking to customers to quickly get to the root of their problem.
☑ Diagnosing issues and solving them.
☑ Setting up and configuring software.
☑ Providing timely and accurate customer feedback.
☑ Providing training to clients.
☑ Talking customers through a series of actions to resolve a problem.
☑ Following up with clients to ensure the problem is resolved.
☑ Supporting the roll-out of new features.
☑ Providing support in the form of procedural documentation.
☑ Managing multiple cases at one time.
☑ Testing and evaluating new technologies and features.
☑ Documenting and reporting cases to senior-level if required.
☑ Visiting clients (schools) if required.
☑ Proficiency in using MS Word, Ms. Powerpoint, and MS Excel.
☑ Must possess a driving license and vehicle.
☑ Good interpersonal and communication skills.
☑ Excellent interpersonal skills.
☑ Enrolled in Bachelor’s final year or completed.
☑ Two-wheeler vehicle is a must.
- Relationship Management
- Time Management
- Adaptability Skills
- No. of Vacancy/s: [ 6 ]
- Employment Type: Full Time
- Offered Salary: Negotiable