
Veda is seeking candidates for Customer Support Representatives
- Troubleshooting technical issues
- Speaking to customers to quickly get to the root of their problem
- Diagnosing issues and solving them
- Setting up and configuring software
- Providing timely and accurate customer feedback
- Providing training to clients
- Talking customers through a series of actions to resolve a problem
- Following up with clients to ensure the problem is resolved
- Supporting the roll-out of new features
- Providing support in the form of procedural documentation
- Managing multiple cases at one time
- Testing and evaluating new technologies and features
- Documenting and reporting cases to senior-level if required
- Visiting clients (schools) if required.
Requirements:
- Proficiency in using MS Word, Ms. PowerPoint, and MS Excel
- Must possess driving license and a two-wheeler vehicle
- Good interpersonal and communication skills
- Excellent interpersonal skills
- Enrolled in Bachelor’s final year or completed.
Skills
- Communication
- Relationship Management
- Time Management
- Adaptability Skills
- Interpersonal
Other Information
- No. of Vacancy/s: [ 6 ]
- Employment Type: Full Time
- Offered Salary: Negotiable
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